A positive customer experience is the lifeblood of any business and one of the best ways to ensure repeat business. When a company is paying good money for training, a lot of the deliverables are intangible and only seen once the training is put into practice. The key elements that leave a lasting impression are the physical handouts in the form of training materials. That is the student’s perspective, but the story starts way before that, when a training company puts their trust in a printing partner.
We asked our training clients what they appreciated and what key things they needed from us as printers. No surprises here – they need, consistency with accuracy, quality, and timeous delivery. The way we achieve these results is no accident and relies on our experienced staff and excellent equipment with them both backed up by effective productions systems.
Our team: With many years printing for trainers, besides out knowledge of printing and printing processes, our staff have a good understanding of the various elements in training. Right from the start with the Facilitators Handouts, registrations, name tags, Student handout, evaluation forms for the Portfolio of Evidence (POE) through to Certificates and the Course evaluations. They ensure that the right files are used and prepared according to each company’s particular presentation style.
Our Equipment: We have up to date, high speed and high-quality equipment with sufficient capacity and redundancy to ensure that no client arrives at a course without their materials. We also have a range of options to both cover both large format (posters & banners) and the sheet fed requirements. Where we add value is in the value-added services like binding, laminating, creasing, collating, padding and other services not typically available in an office environment. The net result is both professionally prepared and finished materials for the trainer.
Our Systems: When a team is producing a product, the only way to ensure consistency and timeous delivery is to have a good system. Our production control has you covered right from the proofing stages and any design updates through each stage up to and including packaging and despatch.
The requirements of each training company we print are as different as the subject materials they cover. We really love to take care of the complete package and have even covered the logistics of distribution for some of our clients who training Nationally. However, we are happy to step in wherever consistency, accuracy, quality, and timeous delivery are critical.
Our service offerings include:
- Course notes in files or bound manuals
- Trainer guides
- Assessments
- Course Evaluations
- Display Posters
- Customised Training aids
- Packaging of complete course kits including registers, name tags and specific requirements
